ZapCart Terms and Conditions
Effective Date: August 26, 2026
Last Updated: August 26, 2026
These Terms govern your access to and use of the ZapCart mobile application, website, mobile EV charging services, and related products and services.
By creating a ZapCart account, requesting a service, or otherwise using the Services, you agree to these Terms.
1. About ZapCart
ZapCart provides technology-enabled mobile electric-vehicle charging and related services. Service availability may vary based on location, equipment, personnel, vehicle compatibility, and operating conditions.
2. Eligibility
You must be legally capable of entering into a binding agreement and provide accurate, current, and complete account information.
3. Service Requests
When requesting service, provide accurate information about your location, vehicle, charging requirements, and contact information. Submitting a request does not guarantee immediate service.
4. Safe and Lawful Service Locations
Users are responsible for requesting service where ZapCart can lawfully and safely access the vehicle.
5. Vehicle Compatibility
Not every electric vehicle, charging configuration, or battery condition is compatible with every ZapCart charging resource.
6. Pricing and Payment
Prices, fees, taxes, and applicable charges will be presented through the Services or otherwise communicated before or in connection with a transaction where practicable.
7. Cancellations and Refunds
Cancellation and refund eligibility may depend on the request status, dispatch, costs incurred, and circumstances surrounding the cancellation.
8. Charging Results
Energy delivered and resulting vehicle range vary based on vehicle, battery, equipment, and environmental conditions.
9. User Conduct
You may not violate applicable law, commit fraud, interfere with ZapCart systems, provide false service information, endanger personnel, damage equipment, or improperly exploit the Services.
10. Mobile Devices and Connectivity
Certain Services depend on device functionality, internet connectivity, location services, notifications, and third-party networks.
11. Intellectual Property
The ZapCart name, branding, software, interfaces, designs, content, technology, and associated intellectual property are owned by ZapCart or its licensors.
12. Privacy
Use of the Services is also governed by the ZapCart Privacy Policy.
13. Account Suspension and Termination
ZapCart may suspend or terminate access when reasonably necessary because of violations, fraud, safety concerns, abuse, unauthorized activity, legal requirements, or nonpayment.
14. Account Deletion
Users may request account deletion through the app or the external Account & Data Deletion page.
15. Third-Party Services
The Services may depend on third-party payment, mapping, communications, or mobile operating system services.
16. Disclaimers
To the fullest extent permitted by law, the Services are provided on an “as available” basis.
17. Limitation of Liability
To the maximum extent permitted by law, ZapCart will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the Services.
18. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless ZapCart and its affiliates, personnel, contractors, and representatives from claims arising from unlawful use or material violation of these Terms.
19. Governing Law
These Terms are governed by the laws of the State of Georgia, except where applicable law requires otherwise.
20. Changes to These Terms
ZapCart may update these Terms as the Services evolve. Continued use after updated Terms become effective constitutes acceptance to the extent permitted by law.
21. Contact
Questions regarding these Terms may be submitted through the contact information provided on the official ZapCart website.